Returns & Replacements

POSHT is a sealed food product. For hygiene & safety, we follow a simple FMCG-style replacement policy.

When we can replace your order

• Damaged jar / leakage during transit
• Wrong item delivered (variant mismatch)
• Missing item in the package

How to raise a request

1. Message us within 48 hours of delivery
2. Share clear photos of the outer box + jar label + issue (damage/leakage)
3. Share your order reference (from the confirmation message)

We usually confirm replacement eligibility within 1 business day.

What’s not eligible

• Opened or consumed jars (food safety policy)
• Requests raised after 48 hours of delivery
• Damage caused after delivery (storage/handling)

Refunds

In rare cases where replacement isn’t possible (e.g., stock issues), we may offer a refund or store credit after verification.

For fastest support, include photos and your order reference in your first message.